Shipping, Cancellation, and Exchange Policy
Thank you for shopping at Reyora. As a brand dedicated to high-end outfits crafted from premium fabrics, we uphold strict standards of production and quality control. Please read our operational policies carefully below.
Shipping & Delivery Policy
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Fulfillment Timeline: Orders are processed, quality-checked, and dispatched within 24 to 48 hours of payment confirmation.
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Delivery Window: Standard domestic shipping across India takes approximately 3 to 7 business days depending on your location and regional pin code.
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Shipping Charges: Shipping fees are calculated dynamically at checkout based on the delivery location.
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Tracking: Once your outfit is dispatched, a tracking number and courier details will be automatically sent to you via email.
Cancellation Policy
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Before Dispatch: You can request a cancellation within 2 hours of placing your order by emailing us at hello.reyora@gmail.com. Once the order has been processed and handed over to the courier partner, it cannot be canceled.
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Fraudulent Transactions: We reserve the right to cancel orders flagged as high risk or fraudulent by our payment processor.
No-Refund and No-Return Policy
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Strict Policy: Due to the premium nature of the fabrics and high-end design craftsmanship involved in each outfit, Reyora operates on a strict No-Refund and No-Return policy. All sales are final. Once an order is placed and delivered, it cannot be returned for a refund.
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Damaged or Wrong Items (Exchange Only): In the highly unlikely event that your outfit arrives damaged or if you receive the wrong product, we will offer an exchange for the same item.
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Process for Exchange: To qualify for a damage-based exchange, you must email us at hello.reyora@gmail.com within 48 hours of delivery. You must provide a clear unboxing video showing the damaged portion or wrong product along with the original tags intact. If approved, a replacement piece will be shipped out to you at no extra cost.